MyAccount in 2020
The following infographic offers an insight into how MyAccount worked for Renfrewshire in 2020
MyAccount, our online portal for connecting residents to council services, became a vital channel as offices closed. Our teams worked tirelessly to bring both existing and new processes to the portal, all while making MyAccount as quick and user-friendly as possible.
Overview
How our residents interacted with MyAccount
Registered Users
In 2020 MyAccount grew from 56,157 registered users up to 71,141.
The end of March was our busiest point recording 763 new users signing up in one week!
Total payments made through MyAccount in 2020.
2020 Device Usage
- 71,000 people
- 311,000 devices
- 830,000 times
- 2.3 million pages.
Covid-19 Response
How our portal helped residents navigate the pandemic
Self-Isolation Support Grant Applications
Business Support Grant Applications
Applications made online using MyAccount.
*does not relate to number of grants finally approved.
Total grant applications made through MyAccount in 2020.
Waste Services
A look into how MyAccount helped our residents with a number of their waste queries
Missed Bins
In May 2020 nearly two thirds (64%) of missed bin reports were submitted online compared to over the phone (36%).
Bulky Waste Collection
In July, 41% of Special Uplifts were requested online, compared to 59% over the phone.
In 2020...
- 58% of Fly-tipping
- 61% of Litter
was reported online via MyAccount.
Education
How MyAccount helped children prepare for school
Children Registered for Primary 1
Clothing Grants & Free School Meal Applications
Education Maintenance Allowance Applications
Early Years Placement Requests
School Placement Requests
Home to School Transport Applications
Licensing
How MyAccount kept businesses operating through the granting of vital licences
Renfrewshire's Licensing department issue Licences for anything from Taxis and Private Hire Cars to Street Traders and Window Cleaners.
In 2020 we created 9 new online forms to allow businesses, contractors and the self-employed to make applications using MyAccount. There were 1,352 renewals over the year as well as 119 new applications.
Total Licensing Applications made using MyAccount in 2020.
Help us make MyAccount even better
Register for MyAccount
Join the many other residents who have made the switch to access the growing number of digital services from Renfrewshire Council.
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Already using MyAccount? We'd really appreciate your thoughts on how we can improve the service for our residents.
Submit FeedbackPlease remember, during this difficult time to follow Scottish and local goverment guidance.
