Renfrewshire Council takes the privacy of your personal data very seriously. We have set out below what information we collect, how we collect it, what we do with it, who we share it with and why. You can contact us on 0300 300 0300. The Data Protection Officer, Allison Black can be contacted on firstname.lastname@example.org.
We need to handle personal information about you so that we can provide better services for you. This is how we look after your information.
When we ask you for personal information, we will:
In return, we ask you to:
This helps us to keep your information reliable and up to date.
You have the following rights:-
These are not absolute rights are there may be circumstances where the Council is legally obliged to process your information in a particular way. Some examples are listed below.
Your details will be accessed by the Council staff who need this to provide you with a service and if the service is provided by an external agency, that agency. We are also legally obliged to protect public funds, so details will be checked internally for fraud prevention and verification purposes and may be shared with other public bodies for the same purpose.
The Council is legally obliged to share certain data with other public bodies such as Her Majesty's Revenue and Customs (HMRC) and will do so where the law requires this; the Council will also generally comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and proportionate. Information is also analysed internally in-order to provide management information and improve service delivery.
We will not ask for consent in cases where we need to process your information to carry out our public functions. If we have asked for your consent to process your information, you have the right to withdraw this, in whole or in part, at any time. We will explain any consequences of this to you, including any impact on the service we are delivering.
The Council will not transfer personal data outside the European Economic Area (EEA)unless this cannot be avoided. The Council will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy. On the occasions when it does transfer your information outside the UK or the European Economic Area, the Council will inform you.
The Council do not use profiling or automated decision-making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you.
The Council will only keep your information for as long as necessary. Full details of how long the
Council usually retains your information can be found in the Council's Retention and Disposal Schedule which is published on the Council's website here. However, there may be circumstances where we may need to keep your information for longer. Once the Council no longer needs to keep your information, it will be securely destroyed.
When we ask you for information, we will abide by all relevant legislation, including the EU General Data Protection Regulation (GDPR). However, if you are unhappy with the way we process your personal data you have the right to complain. Any complaints regarding your data should be addressed to the Data Protection Officer, Allison Black on email@example.com. If the matter is not resolved, you can contact the Information Commissioner's Office, who can also provide independent data protection advice. The address and contact details for the Information Commissioner's Officer are:
45 Melville Street
Telephone: 0131 244 9001
You can email the Data Protection Officer firstname.lastname@example.org for more details on:
If you do not have access to the internet, you can contact us on 0300 300 0300 for hard copies of any of this information.