We want everyone who visits the Renfrewshire Council MyAccount website to feel welcome and find the experience rewarding, going above and beyond the The Public Sector Bodies Accessibility Regulations 2018.
This website is run by the Customer Technology team at Renfrewshire Council and is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
To help us make the Renfrewshire Council MyAccount website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. In 2023 the newer WCAG 2.2 notes will be released and we will move on to these, when available, in future revisions and improvments to MyAccount.
The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for the Renfrewshire Council MyAccount website.
We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving and we are only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Our approach to accessibility is iterative, transparent and always under review to make a better experience for all of our users. Our current road map for improvements is an ongoing audit of MyAccount, its pages and forms - implementing changes as required with a goal towards another comprehensive inspection before August 2023.
The following information explains what areas are currently seen as non-accesible, how we've deemed it does not meet success criteria for us and what we're doing to make the appropriate changes.
Tables are used within forms and sections of the site to display and format data and information. We are working to make sure that these tables make use of appropriate mark-up to meet the success criteria for 1.3.1.
We have updated our site time limit to 360 minutes which is the maximum our software allows and confirmed the appearance of a reminder notification at the end of the time limit, however we are continuing to review 3rd party platforms out system integrates with such as payment gateways to ensure their accessibility is also covered.
Keyboard focus is not always obvious or visible on some form elements. We are working on an overhaul of our forms in general and plan to review all accessibility considerations including focus states site wide to produce more consistent and clear results.
Some generic error responses could leave users unsure of what information is being requested. Site forms will be reviewed to ensure clear and consistent error messages and suggestions are provided to the user when appropriate.
Documents created in programmes and save in file formats such as PDF's to be used or accessed via our site are not always accessible. This can include but is not limited to missing text alternatives and missing document structure.
Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.
Addressing some accessibility problems can be considered a disproportionate burden due to resources and costs involved to resolve. This would be taken into consideration if there are plans for future development work that would address issues as part of the project.
This accessibility statement was generated on 22nd September 2020 using the Accessibility Statement Generator, built by Nomensa and last updated December 2022.