Accessibility statement for Renfrewshire Council MyAccount

We want everyone who visits the Renfrewshire Council MyAccount website to feel welcome and find the experience rewarding, going above and beyond the The Public Sector Bodies Accessibility Regulations 2018.

This website is run by the Customer Technology team at Renfrewshire Council and is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • use most of the website using a screen reader.

What are we doing?

To help us make the Renfrewshire Council MyAccount website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. In 2023 the newer WCAG 2.2 notes will be released and we will move on to these, when available, in future revisions and improvments to MyAccount. 

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for the Renfrewshire Council MyAccount website.

How are we doing?

We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving and we are only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Our approach to accessibility is iterative, transparent and always under review to make a better experience for all of our users. Our current road map for improvements is an ongoing audit of MyAccount, its pages and forms - implementing changes as required with a goal towards another comprehensive inspection before August 2023.

The following information explains what areas are currently seen as non-accesible, how we've deemed it does not meet success criteria for us and what we're doing to make the appropriate changes.

Success criteria 1.3.1 - Info and Relationships:

Tables are used within forms and sections of the site to display and format data and information. We are working to make sure that these tables make use of appropriate mark-up to meet the success criteria for 1.3.1.

Success criteria 2.2.1 - Timing Adjustable

We have updated our site time limit to 360 minutes which is the maximum our software allows and confirmed the appearance of a reminder notification at the end of the time limit, however we are continuing to review 3rd party platforms out system integrates with such as payment gateways to ensure their accessibility is also covered.

Success criteria 2.4.7 - Focus Visible:

Keyboard focus is not always obvious or visible on some form elements. We are working on an overhaul of our forms in general and plan to review all accessibility considerations including focus states site wide to produce more consistent and clear results.

Success criteria 3.3.3 - Error Suggestion:

Some generic error responses could leave users unsure of what information is being requested. Site forms will be reviewed to ensure clear and consistent error messages and suggestions are provided to the user when appropriate. 

PDFs and non-HTML documents

Documents created in programmes and save in file formats such as PDF's to be used or accessed via our site are not always accessible. This can include but is not limited to missing text alternatives and missing document structure.

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

Disproportionate burden

Addressing some accessibility problems can be considered a disproportionate burden due to resources and costs involved to resolve. This would be taken into consideration if there are plans for future development work that would address issues as part of the project.

This accessibility statement was generated on 22nd September 2020 using the Accessibility Statement Generator, built by Nomensa and last updated December 2022.

Let us know what you think

If you enjoyed using the Renfrewshire Council MyAccount website, or if you had trouble with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

Reporting accessibility problems with this website

If you find issues using MyAccount that are not listed on this page or you would like some further help accessing the content, please get in touch (email) and we will be happy to assist.