Accessibility statement

This accessibility statement applies to: https://myaccount.renfrewshire.gov.uk.

On this page:

  • Using myaccount.renfrewshire.gov.uk
  • How accessible this website is
  • Feedback and contact information
  • Enforcement procedure
  • Technical information about this website's accessibility
  • Non-accessible content
  • Content that's not within the scope of the accessibility regulations
  • What we are doing to fix the non-accessible content
  • Preparation of this accessibility statement

Using myaccount.renfrewshire.gov.uk

This website is run by Renfrewshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We're also working towards making renfrewshire.gov.uk text as simple as possible to read and understand.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • some page elements are not visibly keyboard focusable
  • some ARIA parents' roles are not present
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some tables do not have associated row headers
  • some input elements do not have associated labels
  • some error messages are not fully accessible to screen reader software
  • some warning messages do not provide appropriate suggestions for correction of an input error

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, email: myaccount.help@renfrewshire.gov.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email: myaccount.help@renfrewshire.gov.uk.

We'll aim to get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Renfrewshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some page elements are not visibly keyboard focusable, so visually impaired users may have trouble navigating throughout the website. This fails WCAG 2.2 success criterion 2.4.7 Focus Visible.

Some ARIA parents' roles are not present, so screen reader users may experience problems navigating using a child control if its managing control lacks the required parent role. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.

Some pages have poor colour contrast, so visually impaired users may experience problems accessing the information. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).

Some heading elements are not consistent, so the markup is not semantically correct. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.

Some tables do not have associated row headers, so screen reader users will not be able to fully understand the information contained in the table. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.

Some input elements do not have associated labels, so screen reader users may experience problems completing the forms. This fails WCAG 2.2 success criterion 3.3.2 Labels or Instructions.

Some error messages are not fully accessible to screen reader software, so they may miss the error messages. This fails WCAG 2.2 success criterion 3.3.1 Error Identification.

­­­­Some warning messages do not provide appropriate suggestions for correction of an input error, so persons with cognitive limitations may find it difficult to understand how to correct the errors. This fails WCAG 2.2 success criterion 3.3.3 Error Suggestion.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and other documents are essential for providing and using our services on MyAccount. For example, we send an invoice or a statement to a case submitted by a user.

However, we are aware that we have a few inaccessible PDFs and Word documents. We are implementing a new process to ensure that we can:

  • replace non-accessible PDFs with accessible HTML pages when transitioning from the current version of Renfrewshire.gov.uk to the new version
  • publish any new PDFs or documents that meet accessibility standards

Maps

We do not audit these for accessibility as we do not provide maps for navigational purposes, and therefore these maps are exempt from the accessibility regulations.

What we're doing to improve accessibility

We're working with our supplier to fix the issues that cannot be fixed by us.

Our accessibility statement for renfrewshire.gov.uk shows how and when we plan to improve accessibility on Renfrewshire Council websites. This statement was prepared in September 2020. It was last updated in January 2024.

Preparation of this accessibility statement

This statement was prepared in December 2020. It was last reviewed in December 2023.

This website was last tested to the WCAG 2.2 AA standard in December 2023.

The test was carried out by Renfrewshire Council. We tested 12 pages across the website, including our home page, popular forms and a cross-section of layouts and functionality. The pages were tested using a combination of manual and automated testing tools, including:

Email myaccount.help@renfrewshire.gov.uk to request the full accessibility test report for myaccount.renfrewshire.gov.uk.