This accessibility statement applies to: https://myaccount.renfrewshire.gov.uk.
On this page:
This website is run by Renfrewshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
We're also working towards making renfrewshire.gov.uk text as simple as possible to read and understand.
We know some parts of this website are not fully accessible. For example:
If you find any problems not listed on this page or think we're not meeting accessibility requirements, email: myaccount.help@renfrewshire.gov.uk.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email: myaccount.help@renfrewshire.gov.uk.
We'll aim to get back to you in 10 working days.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Renfrewshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Some page elements are not visibly keyboard focusable, so visually impaired users may have trouble navigating throughout the website. This fails WCAG 2.2 success criterion 2.4.7 Focus Visible.
Some ARIA parents' roles are not present, so screen reader users may experience problems navigating using a child control if its managing control lacks the required parent role. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.
Some pages have poor colour contrast, so visually impaired users may experience problems accessing the information. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).
Some heading elements are not consistent, so the markup is not semantically correct. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.
Some tables do not have associated row headers, so screen reader users will not be able to fully understand the information contained in the table. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.
Some input elements do not have associated labels, so screen reader users may experience problems completing forms and interacting with maps. This fails WCAG 2.2 success criterion 3.3.2 Labels or Instructions.
Some error messages are not fully accessible to screen reader software, so they may miss the error messages. This fails WCAG 2.2 success criterion 3.3.1 Error Identification.
Some warning messages do not provide appropriate suggestions for correction of an input error, so persons with cognitive limitations may find it difficult to understand how to correct the errors. This fails WCAG 2.2 success criterion 3.3.3 Error Suggestion.
Some of our PDFs and other documents are essential for providing and using our services on MyAccount. For example, we send an invoice or a statement to a case submitted by a user.
However, we are aware that we have a few inaccessible PDFs and Word documents. We are implementing a new process to ensure that we can:
We're working with our supplier to fix the issues that cannot be fixed by us.
Our accessibility statement for renfrewshire.gov.uk shows how and when we plan to improve accessibility on Renfrewshire Council websites. This statement was prepared in September 2020. It was last updated in January 2024.
This statement was prepared in December 2020. It was last reviewed in December 2023.
This website was last tested to the WCAG 2.2 AA standard in December 2023.
The test was carried out by Renfrewshire Council. We tested 12 pages across the website, including our home page, popular forms and a cross-section of layouts and functionality. The pages were tested using a combination of manual and automated testing tools, including:
Email myaccount.help@renfrewshire.gov.uk to request the full accessibility test report for myaccount.renfrewshire.gov.uk.