MyAccount in 2021

Our team have collected some information on how businesses, residents and visitors of Renfrewshire used MyAccount in 2021.

Scroll through some of our highlights below to see just how much can be done via MyAccount and how often it was found to the preferred choice for getting in touch. You may be surprised!


Our digital portal grew in importance as we entered another year of lockdowns and restrictions. It's great to see so many new users signing up to MyAccount and completing our online forms.

User Insight

We have pulled together some interesting information on our MyAccount users, including how many of you are new, where you are from and which devices you use. Scroll down for our highlights.

New vs Returning Users

Households in Renfrewshire

Average Form Rating

Location of Users

Webpages Viewed by Users

Preferred Devices

Covid-19 Response

The pandemic had a big impact on our lives in 2021 and this can be shown by the number of support applications made by residents and businesses in Renfrewshire.

Self Isolation Grant

Apply for grant

Business Support

Low-Income Grant

Service Spotlight

Lots of you went online in 2021 and used MyAccount to get in touch with our Waste, Licensing and Education teams. Below we have shown how, for our most popular services, you have chosen to contact us via MyAccount instead of phoning.

Waste | cases reported

Education | forms submitted

Education Maintenance Allowance

Apply for EMA

Child Registrations

Home to School Transport

Apply for transport

Licensing | applications made

Total Licence Applications

Taxi Licences

Other Licences

Customer Quotes

Help us make MyAccount even better

Are you interested in how MyAccount was used the year before?

Read our review for 2020